Communication Skills for Business

Success is led by the power of communication

In today’s workplace, soft skills such as communication skills are pivotal for success. With communication skills consistently being one of the top skills employers are looking for, developing these skills can give candidates a big edge on the competition.1 Candidates for the CSB certification will be expected to be able to effectively communicate in a business setting. While the key skill being measured is communication the nature of the exam will also help candidates with the other 3 of "the 4 C’s":

  • Creativity - which is required to present appealing communicationCritical thinking - which will happen as they think through how to effectively communicate
  • Creativity - which is required to present appealing communicationCollaboration - which will stem from effectively communicating with others
  • Creativity - which is required to present appealing communicationCreativity - which is required to present appealing communication

Impact of CSB

  • For students/candidates, Communication Skills for Business is a resume builder and helps students/candidates become more employable.
  • For educators, the Communication Skills for Business ready-made, self-scoring exam saves instructors’ time by using the certification exam as a class exam, mid-term or final exam.
  • For workforce education, Communication Skills for Business increases job placement rates and stabilizes/increases funding options.
  • For corporations, Communication Skills for Business provides job skill enhancement for employees and saves money by not having poor communications.

Why should job candidates seek a CSB Certification?

  • Poor communication is very expensive for companies. Studies have been done that estimate businesses with 100 employees lose an average of $420,000 per year due to poor communication between employees. The cost goes up based on the number of employees
  • The CSB certification gives job candidates the proof they understand good communication and have the skills needed to be effective and efficient in their jobs, while saving the company money by not communicating poorly.

The Communication Skills for Business (CSB) certification is built to validate that candidates entering the workforce understand key communication principles and skills that are necessary to be effective in a work environment. The core concepts include professional communication skills; effective verbal, nonverbal and listening skills; creating business deliverables; effectively delivering a message; receiving communications; and analyzing communication scenarios.

Digital badges

Digital badges are web-enabled versions of a credential, certification or learning outcome. Representing your credential as a badge gives you the ability to share your skills online in a way that is simple, trusted and can be easily verified in real time. Earning the Communication Skills for Business certification is something to be proud of. Digital Badges make it easy to show off your accomplishment to potential employers. After all, communication skills are consistently one of the top skills desired. Show employers you understand key communication principles and have the skills needed to be effective and efficient on the job.


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